There’s been a noticeable spike in social media posts about individuals struggling to delete their Uber accounts. This mass movement has overwhelmed the company, making it challenging for users to cancel their accounts. The hashtag #DeleteUber is currently trending, as many customers express their outrage over Uber’s perceived complicity in the protests against Donald Trump’s immigration policies.
The New York Taxi Workers Alliance organized a work stoppage at JFK Airport to show support for immigrants and refugees facing travel restrictions. During this demonstration, Uber drivers continued to accept rides, even promoting discounted fares, which many saw as undermining the strike.
Compounding the issue, Uber’s CEO, Mark Thompson, is part of Trump’s business advisory group—a position that has raised eyebrows among users. Although he has spoken out against the immigration ban, many feel that Uber’s actions during the protest were inappropriate. In an effort to mitigate backlash, he reached out to drivers, encouraging them to support those affected by the ban. Uber is reportedly offering up to three months of payment for affected drivers and has established a $3 million legal aid fund for immigration support.
In contrast, Lyft, a competitor, has pledged $1 million to the American Civil Liberties Union to fight against the ban, emphasizing their commitment to defend constitutional values. Many commenters on social media have urged Uber to match Lyft’s donation, insisting that actions speak louder than words.
As of last night, the #DeleteUber movement continues to gain traction. If you’re interested in joining this protest, step-by-step instructions on how to delete your account can be found here.
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In summary, the uproar surrounding Uber’s actions in the wake of the immigration ban has sparked a significant backlash, prompting many users to delete their accounts in protest. As the company navigates this tumultuous situation, competitors like Lyft are gaining ground by taking a stand on social issues.