If you’ve ever been frustrated by the constant unavailability of McDonald’s ice cream machines, you’re not alone — and now the federal government is taking notice. Anyone who has a penchant for McFlurries or affordable ice cream treats knows the struggle all too well: you drive to your local McDonald’s on a sweltering day, craving some soft serve, only to find out that the machine is out of order. You try another nearby location, but it’s the same story. This issue has become so widespread that a dedicated fan even created an API that shows a live map of McDonald’s locations with functioning ice cream machines.
But now, there’s hope for those of us who crave that creamy goodness. The Federal Trade Commission (FTC) has stepped in to investigate the ongoing problem with these notoriously malfunctioning ice cream machines. According to a report from the Wall Street Journal, FTC investigators have begun contacting McDonald’s franchise owners to ask specific questions about the machines. The franchisees have been eager to share their frustrations, revealing that the machines are overly complicated and challenging to fix when they break down.
The machines require a lengthy automated heat cleaning cycle lasting up to four hours to eliminate bacteria, but owners report that the cleaning cycle often fails, rendering the machines unusable until a repair technician can intervene.
In response to the investigation, McDonald’s issued a statement saying, “Our customers’ love for our iconic McFlurry desserts and shakes is paramount. We prioritize food quality and safety and collaborate with thoroughly vetted partners to provide reliable solutions at scale. McDonald’s does not believe it is the focus of an FTC investigation.” Which, frankly, sounds just like what a company under scrutiny might say.
Will this investigation lead to any changes? Will McDonald’s face repercussions for years of teasing us with a menu filled with frozen delights we can never enjoy? Only time will tell. But hey, FTC investigators, I’d be happy to treat you to a McFlurry for your efforts in this important matter.
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Summary
The investigation into McDonald’s broken ice cream machines has garnered attention from the FTC, as franchise owners report challenges with the overly complex machines. While McDonald’s maintains that it is not the focus of the investigation, customers are left wondering if any changes will come from this scrutiny.
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