A Red Lobster location in York, Pennsylvania, experienced a surge in demand on Mother’s Day, leading to wait times exceeding two hours for patrons. A video capturing the incident has gone viral, showcasing a confrontation between a frustrated customer and restaurant staff that escalated.
In the footage, the woman is seen being escorted out of the restaurant while persistently insisting on a refund. Staff members inform her that her refund will be processed. However, once outside, she attempts to re-enter the restaurant. A manager, who identified herself as Lucy, along with other employees, works to block her path. The situation intensifies when the woman swings at the manager.
Officers from the Springettsbury Township Police were dispatched to the scene after receiving reports of the disturbance. Lt. Mark Roberts confirmed that while the restaurant staff remained present, the woman had left the premises but was later located nearby. “She was clearly upset due to her meal not being ready and wanted her money back,” Roberts noted. He also mentioned that the restaurant was only serving takeout orders in compliance with pandemic regulations, requiring masks for both customers and staff.
In a similar vein, another Mother’s Day incident in Colorado gained attention when C&C Coffee and Kitchen was filmed full of diners, disregarding state orders. That establishment is now facing permanent license suspension.
Red Lobster later issued an apology to its customers, emphasizing that the pandemic had strained their operations. They reassured patrons that all unfulfilled orders would be refunded and reiterated their zero-tolerance policy for violence. “We expect our team to treat guests with respect, and we ask for the same in return. Fortunately, neither the manager nor the customer sustained serious injuries during the event,” the statement read.
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In summary, a Mother’s Day at a Pennsylvania Red Lobster turned chaotic due to long wait times, culminating in a physical confrontation between a customer and staff. The restaurant faced significant pressure due to the pandemic, leading to delays and customer dissatisfaction.