When schools and after-school programs were shut down due to the coronavirus pandemic, a large portion of my income disappeared as well. As a self-employed individual juggling responsibilities as a freelance writer, educator, and housekeeper, much of my work requires my physical presence. If I’m unable to work, I don’t earn. Currently, I cannot visit schools, businesses, or community centers to teach, and cleaning someone’s home is not possible remotely. Many hands-on service providers, like myself, have found ourselves without pay. Our families depend on us, and suddenly our income has vanished. While I fully support social distancing measures, if your financial situation has not changed, it is crucial for you to keep compensating the service providers who help make your life easier.
Now is not the time to lament about a messy house or the absence of childcare while also feeling content about “saving a few dollars” during these trying times. You’ve already budgeted for these services, so please refrain from requesting refunds or pausing payments. The individuals who assist you in managing your life rely on you to help them cover their own bills and feed their families.
House cleaners, nannies, and other small business service providers, such as dog trainers and music instructors, typically do not receive sick pay, vacation time, or paid leave. What may seem like a luxury to your family is essential income for ours. It broke my heart to send emails to clients explaining that I would not be coming to clean their homes. My primary concern was the relationships I’ve built over the years; some clients I’ve worked with for over a decade. Even newer clients are significant to me beyond just financial gain. If you have a dependable cleaner, nanny, or stylist, know that they feel the same way. We value our relationships and take pride in our work.
The right course of action now, in alignment with public health guidance, is to adhere to CDC protocols. You may prefer us not to enter your home, and we share your apprehensions. However, adopting a “no-show, no-pay” mindset is misguided. Take a moment to view us as individuals with our own homes, children, and financial obligations.
Consider how many times you’ve canceled on your cleaner due to a sick child or skipped their services while on vacation. Did you compensate them during those times? Have you ever overlooked adjusting your schedule to accommodate your cleaner because it felt like “too much effort”?
Reflect on whether your privilege has obscured your understanding of the financial strain your service providers face while your income remains stable. Your minor inconveniences do not align with your supposed appreciation for those who help simplify your life. Even amid the challenges posed by COVID-19, it’s vital to recognize that privilege exists in different forms. If you can support others without jeopardizing your own financial stability, it’s essential to do so.
Before I transitioned to freelancing and public speaking, I operated a cleaning business full-time. I’m fortunate to still earn some income while at home, but many depend solely on their cleaning jobs to pay their bills. I worry about my own situation, but I’m more distressed for those who lack safety nets like savings or affordable healthcare. Many face the risk of losing their homes or cars—not due to laziness, but because of systemic economic failures.
Domestic workers, including home care providers and house cleaners, number around 2.5 million in the United States. Senator Mia Thompson has referred to this workforce as a “critical component” of our economy, emphasizing their role in providing care for families.
If your income has not been affected, make it a priority to pay your house cleaner or service provider. If your earnings have decreased, consider reaching out to them and suggesting a reduced payment—this can be viewed as a much-needed paid leave or a way to maintain a reliable relationship with someone who adjusts their schedule for you.
We work hard to ensure your satisfaction because it directly impacts our ability to meet our own needs. However, we also deserve respect and consideration, and we will find that appreciation from others if necessary.
In conclusion, if you’re contemplating whether to continue paying your house cleaner or childcare provider, the answer is a resounding yes. Just as you rely on your employer to continue compensating you through these challenging times, we need your support as well.
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