Disney employees are facing alarming levels of harassment from guests who refuse to comply with the park’s mandatory mask policy amid the ongoing pandemic. Reports have emerged detailing incidents where cast members have been spit on, verbally abused, and threatened while simply doing their jobs to enforce COVID-19 safety protocols.
According to a report by the Orlando Sentinel, a security guard at Disney’s Contemporary Resort hotel encountered a guest who refused to wear a mask. When reminded to don a mask before entering, the unidentified man responded with hostility, ultimately spitting on the guard’s forehead before making his way into the hotel. This guest was not apprehended.
In another incident, a man named Mike Thompson shouted obscenities at a firefighter assisting his injured wife after being asked to wear a mask. He then threatened a sheriff’s deputy and was subsequently charged with multiple offenses, including assault on a law enforcement officer.
In early January, another guest, Jake Rivera, was charged with disorderly intoxication for removing his mask and invading the personal space of others at Disney Springs.
Walt Disney World enforces its safety measures across all four theme parks, including Magic Kingdom, Epcot, Disney’s Hollywood Studios, and Disney’s Animal Kingdom. These guidelines are made clear to guests prior to their arrival, emphasizing the need for compliance if choosing to visit during a pandemic. Disney recently reinforced its policy, stating that guests over two years old must wear face coverings at all times except when actively eating or drinking.
One Disney employee, who works in the parking garages at Disney Springs, shared, “Every day brings a new story. I was in tears during my first week. It’s tough, facing ridicule daily. I’ve had guests come right up to me and curse me out. If it weren’t for my supportive coworkers, I might have quit by now.”
It is important to note that park employees are undertaking critical roles that ensure the safety of all guests. If guests refuse to comply with these safety measures, it could jeopardize the park’s ability to remain open, thereby affecting everyone’s experience.
A Disney spokesperson, Andrea Finger, emphasized that while millions visit the parks annually, they take accountability seriously in rare instances of such harassment.
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In summary, Disney cast members are enduring increased hostility from some guests who refuse to adhere to safety protocols, highlighting the challenges faced by those working in the parks during the pandemic. Compliance with health measures is crucial for the safety of all visitors.