Ah, the holiday shopping season is upon us—an experience that brings joy for some and dread for others. With a multitude of shopping options available, from grocery stores to boutiques, nearly everyone finds themselves in a retail environment at some point during this busy time. However, it’s easy to forget that behind every checkout counter stands a retail worker who is often subjected to the brunt of our holiday frustrations.
This year, let’s take a moment to show some compassion to those in retail. These individuals, who are often overworked during the holidays, find themselves juggling multiple responsibilities while striving to keep the holiday spirit alive. They are there, wearing their festive hats, even when they’d rather be anywhere else.
When I was working in customer service at a local supermarket, I once had a customer return 12 frozen turkeys the day before Thanksgiving. With no place to store them, they ended up sliding around my feet until a colleague could assist. This is the type of chaos that retail workers often navigate daily. Here are some reasons to be kinder to them this holiday season:
- Retail workers have been listening to holiday tunes non-stop since September. By December, they might just want to give Santa a piece of their mind.
- Their schedules are often unpredictable. That seemingly grumpy cashier might just have found out she’s scheduled to work on Christmas Eve, leaving her scrambling for childcare.
- Many of these employees have families of their own. As they ring up your purchases, they may be preoccupied with how to afford holiday gifts or groceries for the week. The sales associate glancing at her watch? She might be missing her child’s bedtime.
- Long lines, scanning issues, and misplaced price tags are all beyond the control of retail employees. Taking out your frustration on them won’t solve the problem—save it for your next spin class instead.
- Unfortunately, some customers can be quite rude. The notion that “the customer is always right” sometimes leads to entitlement, with people berating staff for minor inconveniences.
- Retail workers must maintain their composure, even when faced with challenging customers. A slip in professionalism could lead to serious consequences.
- They’re just as tired as you are. Standing for hours on end, even with cushioned mats, can leave their backs and feet aching. And saying “Have a great day!” to customers who won’t even make eye contact can be disheartening.
- After hours of listening to bland background music, it’s no wonder they look a little drained.
- Let’s face it: the general public can be tough to deal with.
As you tackle your holiday shopping list, take a moment to connect with that weary employee at the store. A little kindness can go a long way. If they’re not doing their job, feel free to address your concerns with a manager.
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In summary, retail workers deserve our understanding during the hectic holiday season. They are juggling their own personal challenges while trying to make our shopping experience enjoyable. A little empathy can make a big difference.
